Brighton removal company
Are you looking for a high quality Brighton removal company? If so, there are many considerations to take into account when selecting the right firm.
Our city has a huge number of removals Brighton companies. They vary right across the spectrum from large to small, old to new. There are some old time, family run companies. And there are some newer companies who are doing things a little differently.
At Gold Bear, we like to think we land somewhere in the middle. Our core team is made up of a collection of industry leaders and staff with years of removals expertise. So there is the long standing knowledge of the industry across all spectrums of the business. From the knowhow of how things work on the ground right across to in office client care. These things are still paramount when it comes to removals. Our customers need to know that their belongings will get to their new home safe and sound and in one piece. They also need to know that they can expect excellent customer service throughout the whole process.
This includes off the job care, like your email and phone correspondence with the team. Regardless of the company, most Brighton removal company agree that these are the cornerstones of customer service and are key to having happy clients who come back time and time again for their removals needs. So all companies make sure that these values are at the core of what they do.
However, through our years working in removals and with the world changing around us, with Gold Bear we wanted to make some small changes to the old model. We’d been on the ground long enough and chatted to enough customers to know what people wanted. Time and time again, we heard the same comments made my customers. So fitting in with our customers values as well as our own, we made some small tweaks. While still ensuring that that the core pillars of removals above were still key, we changed the process with our staff.
Brighton removal company: Gold Bear’s New Process:
We decided that we would start to honour excellence in our company by incentivising our staff for doing a great job. We also wanted to go one step further with our plight to achieve the best in customer satisfaction. So we implemented a new process. It takes the form of a customer feedback rating system, meaning that when our customers rated the service as excellent, the staff working on the job got a 10% bonus on their wage. If the customer feedback was less than satisfactory, the staff get chance to remedy any issues. This means that compared to other companies, our customers are left with more satisfaction than anyone else.
Listening to growing concerns in our ever changing world about the environment and industries such as removals impact on it, we decided that it was important to us to go green. You can read more about our eco initiatives here. But in a nutshell, we plant a tree in our customers name for every move we do. This helps offset our carbon emissions. We also insist on using recycled Brighton boxes for all of our moves. So many trees are destroyed unnecessarily each year. We’ve written an extensive article about moving house boxes and their impact on the environment. It contains lots of interesting facts and statistics about them and what their needless use does to the planet. More than 5 billion are used in the UK every single year! Thats a staggering amount. And we don’t want to contribute to this with unnecessary waste.
Choosing your Brighton removal company: Important things to take into account
Whichever Brighton removal company you decide to work with, there are some key things you should look out for. There are unfortunately a lot of cowboys out there. We’ve listed some of the most important things here to help you make sure you pick the right company.
Manner & Attitude
The attitude and manner of your Brighton removal company is key. Were they friendly and helpful on the phone? Did they go above and beyond to reassure you? Did they answer all of your questions in a helpful and professional way? 86% of customers say that they would rule out choosing a particular service if their first contact with them didn’t leave a good impression. We agree. It’s important to feel like the company you’re talking to know what they are doing. Whether its by phone or email, notice how your company interact with you.
Experience is vital in removals. In the same way as if you had an electrical or plumbing issue in your house, you wouldn’t pick an unskilled person who didn’t have the experience and understanding to do the job correctly. There is sometimes a misconception that removals doesn’t take a lot of skill, but this is wrong. Unskilled workers make constant mistakes, which can lead to breakages and accidents. Why would you trust all of your worldly goods with workers who hadn’t done the job before? We occasionally hear horror stories about this kind of thing from customers who have found their removals man and van on somewhere like Gumtree. It’s important to vet your Brighton removal company along with its workers. Be vigilant.
A lack of insurance can cause you a longwinded, expensive nightmare. Any good removals company should have full insurance. We go above and beyond in this area and have extra insurance that some companies don’t opt for because its not a legal necessity. Often companies are just insured for items that they have directly packed. We are insured for everything. We also have public liability insurance. Any good company should be able to produce their insurance documents on the spot for you. This is key – in the rare eventuality that something goes wrong, you need to know you’re covered.
One you’ve narrowed down a company that you like the look of, listen to what others have said about them before committing. There are luckily a lot of places you can do this kind of research these days. Whether its by using review sites like Yelp, Tripadvisor etc. Or by looking at impartial customer reviews on the companies Facebook and social media platforms. Word of mouth is always another good route
Whichever Brighton removal company you chose to move you, make sure you’ve done your homework! Otherwise it could end up costing you more hassle in the longrun.